1 of 3
items purchased by customers are returned
of customer service work time is spent on returns processing
the cost of processing one return
Our customer dialogue is tailored to create a simple personalised return flow for our customers.
Through Returnado's unique concept "reverse eCommerce", the customer identifies the order with a simple click and can choose to return, exchange or submit a complaint regarding an item.
Eliminate manual paper work! Invest the time you save to improve the customer experience after purchase, and get all the returns process information in real time.
Admin is the interface for shoppers to take care of their returns,
exchanges and returning damaged products.
Admin is the hub of Returnado that enables automation of processes and smart return flows. Regardless of market, language, currency or technical platform, you can solve everything in one and the same interface.
Has the customer lost their shipping label? We will solve that!
Do you need to trigger a refund? We will solve that!
Does the customer need help to make a return? We will solve that!
Our data helps you understand trends and work proactively towards a better customer experience and fewer returns.
How does each market, product, act?
Why does the customer return?
With clear visualisation of the data, you can work with quality improvement and time savings - while you can proactively focus on reducing the return rate and get even more and more satisfied customers.
Logistics is a simple tool that simplifies warehouse processing of returns. It’s a product designed for users, by users.
With Returnado Logistics, you track return shipping in real time for each individual return. Smart dashboards help you see how many products are on the go, being or have been handled, flagged, etc. in real time.
How it works? In a few seconds, you scan the shipping label, check the item and approve or deny the return that appears on the screen. We take care of the rest!
Rescue is a sustainability module that promotes circular consumption and reduces consumers' climate impact.
Allow and support your customers to be part of your sustainability initiatives.
By letting consumers return items they have once loved, for recycling, reuse and reselling, you create a circular e-commerce and reduce the overall climate impact.
Book a digital demo!
Do you want to follow in the footsteps of Chimi Eyewear, Helly Hansen, Björn Borg and Royal Design? Once you have shared your details, one of our skilled experts will get in touch with you shortly. We will listen to your challenges, tell you more about our products, and show how you can make returns your competitive edge.Book demo