Read more here about the ground-breaking products that create a world-class returns experience, reduce time spent and increase productivity.
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items purchased by customers are returned
of customer service work time is spent on returns processing
the cost of processing one return
Our customer dialogue is tailored to create a simple personalised return flow for our customers.
Through Returnado's unique concept "reverse eCommerce", the customer identifies the order with a simple click and can choose to return, exchange or submit a complaint regarding an item.
Eliminate manual paper work! Invest the time you save to improve the customer experience after purchase, and get all the returns process information in real time.
Admin is the interface for shoppers to take care of their returns,
exchanges and returning damaged products.
Admin is the hub of Returnado that enables automation of processes and smart return flows. Regardless of market, language, currency or technical platform, you can solve everything in one and the same interface.
Has the customer lost their shipping label? We will solve that!
Do you need to trigger a refund? We will solve that!
Does the customer need help to make a return? We will solve that!
Our data helps you understand trends and work proactively towards a better customer experience and fewer returns.
How does each market, product, act?
Why does the customer return?
With clear visualisation of the data, you can work with quality improvement and time savings - while you can proactively focus on reducing the return rate and get even more and more satisfied customers.
Logistics is a simple tool that simplifies warehouse processing of returns. It’s a product designed for users, by users.
With Returnado Logistics, you track return shipping in real time for each individual return. Smart dashboards help you see how many products are on the go, being or have been handled, flagged, etc. in real time.
How it works? In a few seconds, you scan the shipping label, check the item and approve or deny the return that appears on the screen. We take care of the rest!
Your customers and staff can follow the returns process from
beginning to end with Returnado Status.
Status can be used when the item is sent, as well as when it is returned. The data is updated in real time and the customer (and your staff) can see if the product is shipped, has been delivered and if it has been handled.
Returnado Status reduces the number of customer service cases and increases transparency towards your customers.