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Royal Design Group

Royal Design and Rum21 stock Sweden’s widest range of home décor, furniture and design for your home.

By using Returnado, Royal Design and Rum21 have implemented a more personalised and automated experience for all customers.

With Returnado, they have reduced staff costs for their customer service by -31%, generated 29% conversions through exchanges, gathered several departments in one and the same system and significantly reduced the response time to customers.

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The level of service from Returnado is the same high level as the Returnado product – always available, responsive, flexible, solution-oriented and modern.

Sofie Franzén

Head of Customer Care, RoyalDesign Group

Our amazing customers

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