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RoyalDesign.se & Rum21

Royal Design and Rum21 stock Sweden’s widest range of home décor, furniture and design for your home.

By using Returnado, Royal Design and Rum21 have implemented a more personalised and automated experience for all customers.

With Returnado, they have reduced staff costs for their customer service by -31%, generated 29% conversions through exchanges, gathered several departments in one and the same system and significantly reduced the response time to customers.

The level of service from Returnado is the same high level as the Returnado product – always available, responsive, flexible, solution-oriented and modern.

Sofie Franzén

Head of Customer Care, RoyalDesign Group

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