Returnado is a Swedish startup with a global focus that, since 2016, has been working to ensure a unique and optimised return management process for e-retailers and consumers.
At Returnado we speak 12 languages, and originates from 5 countries
Returnado is used in over 70+ countries globally
Returnado integrates with more than 20+ systems worldwide
A complete e-commerce journey since 2016
Since 2016, we have taken care of the most hated part of online shopping – the return – and turned it into something consumers love. We simplify the e-tailer’s everyday life with easy-to-use, powerful tools that cover all parts of the returns management process. The concept is easy to understand, but handling transactions in over 100 markets for industry-leading brands requires solid technology and a great team.
Returnado came to life out of the realisation that up to half of purchased products are returned and that this part of the e-commerce journey has not received much attention. What is obvious today, was not back then.
Insights that stood out suggested that the returns process was an important part of the e-commerce journey. Giving customers a smooth experience, helping them exchange products for something they actually want, secured previously lost income. Automating this process is a valuable service, not only for preserving retailers’ profits – but also for the environment.
Today, Returnado users re-convert more than 30% of all purchases through exchanges, and eliminate 90% of the time spent per return is through automation.